StartBiZ Refund Policy
Effective Date: 7 May 2025
Thank you for shopping at StartBiZ! We specialize in digital products and strive to ensure your satisfaction. Due to the immediate access and downloadable nature of our digital products, our refund policy is specific.
1. Refund Eligibility
We offer a refund within 7 (seven) days of the original purchase date if, and only if, the digital product you purchased from StartBiZ has a demonstrable technical problem that prevents you from accessing or using the product as intended.
A “demonstrable technical problem” includes:
- The digital file is corrupted and cannot be opened or used after reasonable troubleshooting attempts (e.g., trying on a different device or ensuring you have the correct software as specified in the product description, if any).
- The wrong digital file was delivered to you (i.e., the product received does not match the product purchased).
- Key features explicitly described on the product page are missing or non-functional within the delivered digital product.
2. Non-Refundable Circumstances
Please note that refunds will NOT be granted under the following circumstances:
- You changed your mind after purchase.
- You purchased the product by mistake.
- You do not have the appropriate software to open or use the product (unless the software requirement was not stated on the product page).
- You find the product difficult to use or do not understand how to use it (we encourage you to review product descriptions carefully before purchase).
- You no longer need the product.
- The product was purchased at a discounted price or as part of a special promotion (unless a demonstrable technical problem, as defined above, exists).
- The 7-day period from the purchase date has expired.
- You have downloaded and accessed the product, and no demonstrable technical problem exists.
3. How to Request a Refund
To request a refund based on a demonstrable technical problem, please follow these steps within 7 days of your purchase:
- Contact our support team at fidgebig@gmail.com.
- In your email, please include:
- Your Order Number (or proof of purchase).
- The name of the digital product you are requesting a refund for.
- A detailed description of the specific technical problem you are experiencing.
- Any relevant screenshots or error messages that demonstrate the problem. This is crucial for our team to assess the issue.
4. Refund Processing
- Once we receive your refund request and supporting evidence, our team will review it. This typically takes [e.g., 3-5 business days].
- If your refund is approved due to a verifiable product problem, the refund will be processed to your original method of payment within [e.g., 5-10 business days] after approval.
- Upon issuance of a refund, your access to the digital product will be revoked.
5. Contact Us
If you have any questions about our Refund Policy, please contact us at fidgebig@gmail.com.
6. Policy Modifications
StartBiZ reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Refund Policy periodically.